Human Resources

Frequently Asked Questions - Benefits
(Medical & Dental Insurance, Flexible Spending)

Q. How long do I have to sign up for benefits after I am hired?

A. You have 30 days from your Benefits Eligible Appointment Date to sign up for Benefits.

Q. I have gone from being 50% appointed to 75% appointed, am I eligible for benefits?

A. Yes. You become eligible for benefits immediately.

Q. How long are my children eligible for benefit coverage?

A. Eligible dependents are your lawful spouse, unmarried dependent children from birth until they attain age 26.

Q. We just had a new baby, do we wait until we get the social security card to add the baby to benefits (i.e., medical, dental, life insurance, etc.)

A. No, do not wait until you receive the Social Security Card. Notify Human Resources as soon as your child is born. You only have 30 days from the baby's birth to add her or him to your benefit coverage through the Human Resources Office.

Q. My son/daughter will turn 26 next month, when do I take him/her off my insurance?

A. You must remove your ineligible dependent from the plan within 30 days of their 26th birthday. You may complete the required paperwork prior to the event. Please contact the Human Resources Office.

Q. I have recently married. What do I have to do to change benefits?

A. To add a spouse to the health/dental and life insurance plan, you must complete the necessary enrollment/change form within 30 days of marriage. The coverage will be effective the date of marriage. To add your spouse or change beneficiaries on life insurance and/or retirements, contact the Human Resources Office.
www.suu.edu/ad/hr/benefits.html

Q. I am in the process of adopting a child; do I have to wait until the adoption is completed? If so how long do I wait and what documentation do I bring with me?

A. No, you do not have to wait until the adoption is complete. Children pending adoption may be added when a petition for adoption is filed or when the final court order has been issued. In order to add an adopted child to your health/dental coverage, you must bring a copy of the documents placing the child in your home for adoption to the Human Resources Office and complete a Blue Cross Blue Shield enrollment form within 30 days of the child being placed in your home for adoption.

Q. How do I get new Medical and Pharmacy Cards?

A. Insurance cards for medical, dental and pharmacy insurance are mailed to your home address when your completed enrollment form is received by Regence Blue Cross Blue Shield.

Q. What if I lost my Medical and Pharmacy Card?

A. Log in to http://myregence.com Click on "My Navigator", then "My Account" and "Order Member Cards"

Q. Where do I find a list of physicians?

A. You will find a list of the participating physicians for the Blue Cross Blue Shield Traditional or Value Care network on the Blue Cross Blue Shield web page: http://www.utregence.com.

Q. What happens to my insurance when I leave employment at SUU? Can it be continued?

A. If you leave SUU and have health/dental insurance, you may be eligible to continue your coverage under COBRA.

Q. What do I do when Blue Cross Blue Shield claims are denied?

A. The first thing to do is contact Regence Blue Cross Blue Shield and find out why (Customer Service at 1-800-624-6519). Blue Cross Blue Shield will be able to instruct you on the best way to rectify the problem or discuss ways to appeal the decision. Contact the Human Resources Office if you are unable to get your claims problem resolved after contacting Blue Cross Blue Shield.

Q. Is there a change in my premiums if I am still actively employed and turn 65?

A. No, there is no change to your premiums while you are an active employee.

Q. What is the last date I can turn in receipts & bills for reimbursement from my flex spending account?

A. The flex spending year runs from July 1st to June 30th of each year, but you can submit your bills for reimbursement until September 30th .

Q. Do I have to re-enroll in flexible spending each year or does my enrollment roll over from year to year?

A. You will need to enroll in flexible spending each year. Notices will go out in April from the Human Resources Office when it is time to enroll. These enrollment forms are usually due by May 31st.