Support

Our mission is to support all faculty in the creation and development of courses using instructional technologies. Faculty needing support and assistance are encouraged to contact us either by email, phone or face to face.

After Hours Support

We have a variety of printable documents, web links, peer forums, and video presentations that may help you with your development and course management questions.

Feel free to browse our Info Depot, for web links, support documentation, and "how to" presentations. There is also a Connect Pro internet meeting room where faculty can use text chat, audio and webcam communication to share ideas and solutions 365/24-7. No username or password is needed you can sign in as a guest.

Canvas FAQ

For now these are the links to the information reguarding Canvas:

• About Canvas - http://suu.edu/imic/canvas.html
• How to use Canvas - http://help.suu.edu/imic/

eLearning FAQ

 Students have asked me for information on...

• Where do I access my "Internet Courses?"
• What is eLearning? [First time users guide.]

I am taking a "Breeze section." What is it, and how do I access it?

Breeze sections are "real-time" internet courses where you and your instructor meet in an Adobe Connect Pro internet video conference room. The only difference between this type of section and a lecture section is the location of you, your instructor and classmates. Breeze sections are only accessible by students through the eLearning system. As a student there are computer requirements and peripherals needed to even attend. Such as a DSL or Broadband internet connection (+150kpbs minimum dedicated line), webcam, audio headset, and microphone. In some cases a separate phone line may be needed to eliminate audio lag time. Read our Connect Pro System Requirements info (for PC, Mac)or contact the IMIC for more details.

 

How do students access their internet courses?

The eLearning server is where courses are taught from and where students access their current courses. Access the eLearning server. Students can also access this server from the SUU Current Students home page on the menu of links located on the left of the page.

This link is to a Step by Step guide in accessing eLearning guide.

 

What are the usernames and passwords for the students?

Students can get assistance in obtaining their username and password by clicking on the "Find your Username" link on the eLearning login page.

The usernames and passwords are the same that the students use in the computer labs to access the campus network. If a student doesn't know his/her username, there is a link on the eLearning home page where a student can lookup their username. If a student doesn't know his/her password, there is a link on the eLearning home page where a student can change it.

 

Why do some or all of my courses not show up when I log into eLearning?

Have you registered recently? It will take the system 24 hours from the time you are registered to update your information into the system. Information is updated from the Registrar’s Office every morning.

Check with the Registrar. If you are in their records, your eLearning account should be activated the next day.

Occasionally, students are not correctly added to the eLearning system. In this case, we need you to contact the Student Help Desk.

 

 

When I Log in, I get a prompt that tells me my username or password is invalid. (Students)

Click on the link-"Find your username." If your username and password have not changed, be sure that you are entering your username in a "lowercase" format and that you are not using spaces or dashes in your password. Remember the eLearning Log in is "case sensitive."

If you have recently registered for the course, your access will be made available 24 hours after you have been entered into the Student Information System by the Registrar's office. We recommend that you contact the Registrar's office to find out the status of your application.

If you have had access recently, it may be that your access to your courses has ended for the semester. It is recommended that you contact your instructor.

In some cases, course access can be denied from a hold placed by the Cashier's Office. If so, please contact the Cashier's Office for settlements of past due bills, fees, or fines.

 

 I have questions on how to...

How do faculty access their internet and lecture supplement courses?

All SUU courses are hosted on the eLearning course management system server. One can access the eLearning server from the menu list on the left of the Current Students and the Faculty & Staff homepages.

 

What is my username and password? (for faculty)

Your username and password are the same as your Groupwise login username and password. If you do not know it, please contact the IT department.

 

When I go to the eLearning home page, it doesn't load right and I can’t Log in.

1. If you are using Internet Explorer, we strongly recommend that your use the Firefox web browser. The IE browser has been found to not display eLearning course content properly. Apple's Safari web browser is also approved.

2. You may have a spyware issue. The IMIC suggests that you download and install one of the following free products:

• Piriform's CCleaner (PC)[Download page] (SUU IT recommended)
• Spybot - Search & Destroy (PC)[Download page]

After installation, download the definition updates through the application. Be sure to delete all "data miners" found by these applications. Perform this action once a week.

MAC Users: Data mining does not seem to work on MAC computers, thus there are no anti-spyware applications known to date. If you are experiencing issues while operating the native OS, please contact the IMIC.

 

I can see the eLearning homepage, but I cannot seem to Log in, nothing happens.

If you are using Internet Explorer and this is happening, it is recommended that you use another web browser. Optional free web browsers:

• Firefox
• Safari
• Opera

Any of the above browsers listed have versions that will work on MAC and Windows platforms. The IMIC does not recommend Google Chrome.

 

When I Log in, I get a prompt that tells me my username or password is invalid. (Faculty & Staff)

You should be able to use your Groupwise Log-in and password. If you have never had access to the eLearning system before, please contact the IMIC. The issue could be that you have not yet been added into the eLearning system.

 

What browsers are compatible with eLearning?

Click on the "Browser Check" button found on the eLearning login page to see if your web browser is compatible. You could also review the System Requirements page for clarification.

*Please Note: The latest version of web browsers may not be recognized by eLearning. This usually is remedied as system updates come from the eLearning manufacturer.*

 

When using Internet Explorer, I get a Runtime Error when I log into eLearning.

By default, Internet Explorer is set to offer the option to debug scripts that may contain errors. This may cause you to see a runtime error box when you try to log-in to eLearning.

To fix this problem, open Internet Explorer and follow these steps:

• Select Tools.
• Click on Internet Options.
• Select the Advanced tab.
• Check Disable script debugging.
• Click Apply.
• Click OK to finish.

Note: IT and the IMIC do not recommend the use of Internet Explorer. Again we suggest to use alternative web browsers.

 

How can I get an eLearning course shell to use for my class section?

Faculty are asked to submit a "Request an eLearning Course Shell." This will notify the eLearning Administrators to create the course shell, apply the custom header and instructor information footer. It is recommended that you contact the IMIC especially if you have never used eLearning at SUU before.

 

When are students added for the next semester?

Students can access their eLearning courses beginning on the first day of the semester. In order to have students uploaded into courses- the courses need to have been registered through the "Population Request" form.

 

What do I need to do to add my students into my course?

Every semester faculty are asked to fill out the "Population Request" form before the term begins for each course. This form submits information that is used to populate the course with registered students.

 

I have filled out the Population Request form, but I have a lot of courses and sections. Where can I verify that I have submitted them all?

You can go to the "Confirmed eLearning Courses for..." to see what has been submitted.

 

What about adds and drops?

For the first three weeks of a semester, adds/drops are processed every hour at the top of the hour. So if someone registers for a class at 3:01pm, they won't get added until 4:00pm. After the first three weeks, adds/drops from the previous day are automatically processed every morning from updates received from Banner.

 

How long do the students remain in the course?

Student access is removed the day after final grades are due. However, it is the responsibility of the instructor to remove students and their data from their course(s) at the end of each semester.

 

I would like to add a Student, or Teaching Assistant, or to give someone access to my course who is not populated through the Confirm eLearning Course form.

Students are populated (on the first day of the semester) IF the Population Request form has been submitted. It is not recommended for faculty to add students separately from the population process, this could create issues for students as the population script is activated. You can check the list of Confirmed Courses to verify your submission. This is a list of courses for which a Population Request has been submitted, and the sync between Banner and eLearning has been configured. Contact the IMIC for assistance with this function.

Teaching Assistants (TA) need to receive an orientation on eLearning by the IMIC prior to access. Please contact the IMIC to add and orient your TA.

There are various access roles within the eLearning system. Please consult the IMIC with your unique need to ensure that the right access is given.