Support Tree
We understand that when a need of support arises, the last thing you want is a 'transfer chain'. The table below should help you find the right person to assist you in your support needs.
Most of the questions and support needed after hours by faculty can be found on the "How do I... Instructional Tech Support" system.
Students needing technical support can use the "How do I... Instructional Tech Support" system for most of their answers. Students can also make their assistance request via Student Computing or Canvas Help Desk.
| Contacts | Faculty and Staff Questions Concerning: |
| Karl Stevens SUU Online Director Ext # 5481 stevens@suu.edu |
Online course development contracts |
| Ean Harker Instructional Designer Ext # 8747 harker@suu.edu |
Course development, technology consulting, Canvas support, Connect Pro, Adobe Presenter, Audio, Video, multimedia and file formats. Canvas LMS Adminstrator. |
| Michelle Thayer Instructional Design Specialist Ext # 1994 thayerm@suu.edu |
Canvas support – Grade Book, Quizzes, Assignments, etc., Respondus, course development. Faculty and Student Canvas support. |
| Richard Eissinger Instructional Services Librarian Ext # 5435 eissinger@suu.edu |
Turnitin guru, Distance Education Committee Chair |
SUU IT Support |
Username/Password assistance, Computer and peripheral issues, MS Office issues, Groupwise, and internet access. To find out who is your designated IT Support Specialist. Find and click on your department on the I.T.'s Get Help page to send a question or comment to your department support person. |
| SUU Canvas Users Peer Group | Exsiting users of Canvas are encouraged to make use of the "SUU Faculty & Staff Canvas Users Group" accessed in the Canvas course menu. |
Contact:
Office Hrs:
8:30 a. - 12:00 p.
1:00 p. - 5:00 p.
Monday - Friday
1:00 p. - 5:00 p.
Monday - Friday
Location:
Hunter
Conference Center
RM 103-I, M & N
Conference Center
RM 103-I, M & N
Development:
Where instructional media is integrated into courses.
Support:
Where to go for
help with instructional tech.
help with instructional tech.
Training:
Empowering faculty with the knowledge of the technology.
