The eLearning Help Desk site is intended to help resolve issues that students may be having with their course. Please review the commonly asked questions below, and see if that answers your question. If you need further assistance, contact information is provided at the bottom of the page.
Q. I can't log into the system.
A. You use the same username/password that you use to access your campus network account, which is different from the TNumber and PIN used to access Banner. If you don't know your username, you can look it up. If you have never used your account before, or have forgotten your password, you can reset it.
Q. My courses don't show up.
A. Not all courses offered at SUU utilize the WebCT/eLearning servers. Check with your instructor to make sure they are using WebCT/eLearning.
Q. I know my instructor is using WebCT/eLearning, but I don't see it when I login.
A. Make sure that you are logging into the correct system. We are in the process of migrating from WebCT to eLearning. Most courses are still offered on WebCT. A few courses are being offered on the new eLearning system, most notably the LM courses, MKTG3010, and a few Masters of Education courses.
Q. I can get into my course, but things aren't working.
A. Some general problems can be most easily solved by switching browsers. We recommend using the latest version of Mozilla Firefox.
Q. There is content missing from the course
A. Please contact your instructor with any issues concerning missing/incomplete content.
Q. I get a "Forbidden" message when I go to the site.
A. This is caused by Spyware/Adware on your computer, which is preventing you from accessing our site. Switch to a different browser, or trying removing the Spyware/Adware.
Answers to more frequently asked questions.
To have a successful experience, there are a few things concerning your web browser to be aware of
If you require further assistance, please contact us at:
Note: This site is accessible to any browser, although, it will look much better in a browser that supports web standards.
To view this page properly, please upgrade your browser. We recommend:
Mozilla Firefox (PC/Mac/Linux download)
Opera (PC/Mac/Linux/Solaris download)
Safari (Mac download)