Noel Levitz Survey Shows SUU Students Very Satisfied
February 01, 2006
Students at SUU are highly satisfied with campus life and academic programs according to the results of a survey conducted earlier this year. More than 780 students who responded to a Student Satisfaction Survey conducted by Noel-Levitz, a consulting firm that provides services to colleges and universities, rated SUU above the national average on virtually all items surveyed.
Students rate each item in the inventory by the importance of the specific expectation as well as their satisfaction with how well the expectation is being met. A performance gap is then determined by calculating the difference between the importance rating and the satisfaction rating. Items with large performance gaps indicate areas where students perceive their expectations are not being met adequately.
The Student Satisfaction Inventory collects student feedback on more than 100 items related to campus life and academics. Items are grouped into 12 composite scales that address specific dimensions of students’ educational experience. Each scale results in three different scores for each item. Importance score ratings reflect how strongly students feel about the expectation. Satisfaction ratings show how satisfied students are that an institution has met the expectation, and Performance Gap Scores show how well institutions meet the expectation overall.
SUU scored significantly higher in student satisfaction in 11 of the 12 areas assessed: Instructional Effectiveness, Concern for the Individual, Recruitment and Financial Aid, Safety and Security, Campus Climate, Registration Effectiveness, Student Centeredness, Campus Support Services, Service Excellence, Campus Life and Responsiveness to Diverse Populations. SUU scored at the national average in the area of Academic Advising.
Detailed results of the Noel-Levitz survey are available online at the SUU Institutional Research website (http://www.suu.edu/general/ir/).