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SUBNET Access for Students\ |
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Helpdesk
Info
Frequently Asked Questions:
Need
Username or Password help?
Step by Step guide in accessing
WebCT
Where do I access my "Internet Courses?"
What is WebCT?
General FAQ:
When I go to the WebCT home page, it doesn’t load right
and I can’t Log in.
I can see the WebCT homepage, but I cannot seem to Log in,
nothing happens.
When I Log in, I get a prompt that tells me my username or
password is invalid.
What browsers are compatible with WebCT?
When using Internet Explorer, I get a Runtime Error when
I log into WebCT.
Student FAQ:
I am taking a Breeze section. What is it and how do I access
it?
How do students access their internet courses?
What is my username and password? (for students)
Why do some or all of my courses not show up when I log into
WebCT?
Faculty FAQ:
How do faculty access their internet courses?
What is my username and password? (for faculty)
For other questions please contact the IMIC
by email or call us at (435) 586-1994.
- When I go to the WebCT home page, it doesn’t
load right and I can’t Log in.
- You may have a spyware issue. The IMIC suggests that you download
and install one of the following free products:
- Lavasoft's
Ad-aware (PC) [Watch
the DIY tutorial]
- WebTunnel
(Mac)
- After installation, download the definition updates through the
application. Be sure to delete all "data miners" found
by these applications. Perform this action once a week.
- I can see the WebCT homepage, but I cannot
seem to Log in, nothing happens.
- If you are using Internet Explorer and this is happening, it
is recommended that you use another Web browser. Optional free
web browsers:
- Netscape
- Firefox
- Opera
- Safari (Mac Only)
- When I Log in, I get a prompt that tells
me my username or password is invalid.
- Click on the link-"Find your username." If your username
and password have not changed, be sure that you are entering your
username in a "lowercase" format and that you are not
using spaces or dashes in your password.-Remember the WebCT Log
in is "case sensitive."
- If you have recently registered for the course, your access will
be made available 24 hours after you have been entered into the
Student Information System by the Registrar's office. We recommend
that you contact the Registrar's office to find out the status
of your application.
- If you have had access recently, it maybe that your access to
your courses have ended for the semester. It is recommended that
you contact your instructor.
- What browsers are compatible with WebCT?
- Netscapse 7.0 or higher
- Internet Explorer 5.5 SP 2, Internet Explorer 6.0 or higher
- AOL 7.0 or 8.0. Users using other versions of AOL may connect
to the internet using AOL, but then must run a separate browser
(Netscape or IE)
- When using Internet Explorer, I get a Runtime
Error when I log into WebCT.
- By default, Internet Explorer is set to offer the option to debug
scripts that may contain errors. This may cause you to see a runtime
error box when you try to Log in to WebCT.
- To fix this problem, open Internet Explorer and follow these
steps:
- Select Tools.
- Click on Internet Options.
- Select the Advanced tab Check
- Disable script debugging
- Click Apply
- Click OK to finish.
- How do students access their internet courses?
- Instructions that explain the login process for students can
be found here.
- What is my username and password? (for students)
- You can find your account information here.
- If you are a student at SUU, your username is the same as the
one you use to login to the campus computers. Otherwise,
it is usually your first and last name together all in lowercase.
For example, Tom Smith becomes tomsmith. Your default password
should be your birthdate in MMDDYY. If it is not, you can change
it here.
- If you still are unable to login, contact the IMIC for assistance.
- Why do some or all of my courses not show
up when I log into WebCT?
- Have you registered recently? It will take the system 24 hours
from the time you are registered to update your information into
the system. Information is updated from the Registrar’s Office
every morning.
- Check with the Registrar. If you are in their records, your WebCT
account should be activated the next day.
- Occasionally, students are not correctly added to the WebCT system.
In this case, we need your Student ID Number and what courses you
are registered for. We will give this information to our Network
Administrator and he will manually enter you into the system. We
will notify you when he does.
- How do faculty access their internet courses?
- Go to WebCT and
enter your username and password.
- You should be taken to a list of your courses. Click on
the name of a course to enter.
- You should now be able to view or edit the course.
- What is my username and password? (for faculty)
- To obtain your username and/or password, please contact the IMIC.
- I am taking a Breeze section. What is it and how do I access
it?
-
Breeze courses are "real-time" internet courses where you and your
instructor meet in a virtual classroom. The only difference between this type
of section and a face-to-face section is the locations of you, your instructor
and classmates. As a student there are computer requirements and periphrials
needed to even attend. Such as a DSL or Broadband internet connection (+150kpbs
minimum dedicated line), webcam, audio headset, and microphone. In some cases
a seperate phone line may be needed to eliminate audio lag time. Read our Breeze
System Requirements info (for PC,
Mac) or contact the IMIC HelpDesk for more details.
-
Breeze sections are accessed via WebCT. You will have a WebCT course account
where you will be able to have a hyperlink to the live internet meeting and a
repository of out of class information and documentation, means of communication
with the instructor out-side of class.
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