SUU-IMIC: Best Practices- Addendum 2 Troubleshooting Information

= TOC QuikLinks =

Index IMIC- Introduction

Recommended Components

- Content - Communication & Collaboration - Assesments - Assignments & Testing - Copyright Compliance - Technology Considerations - Course Presentation - Course Evaluations - References

Interface Design

- Organization & Presentation - Navigation - Aesthetic Design & Graphics

Online Course Information

- Course Location - Incomplete/Temporary Grades - IT Learning Environments - Independant Departmental - SCPS/Provost Sponsored/Fast Track - EdNet LMS - Face-to-Face LMS - Breeze Live - Staff/TA's/RA's - Faculty Training - Supportrd Software - Course Activity - Not Accepted Course Types - Multiple Online Sections

Troubleshooting Information

- Student Financial Assistance - SCPS Course Registration - WebCT Access - Testing Arrangements - Pre-Course Consultations - IT Consultations/Issues - External Facilities

Important Information

- Copyright & "Fair Use" - Image Branding - Updating Courses - Course Development Deadlines - Online Course Preflight Checklist

Addendum 2 - Troubleshooting Information

A2.0-
To assist faculty involved with the process of course development to teaching within the online environment, the following “Point of Contact” information has been compiled.

Students needing financial assistance for SCPS courses and programs need to be directed to the SUU Financial Aid Office. For questions you can contact Paul Morris at: morris@suu.edu.
Registration for SCPS courses and programs such as:
- Undergraduate & Graduate courses are performed through the Registrar’s Office.
- EESL/ESL 6000 level must be admitted to the SUU Master’s of Education Program. See the online Master’s Admission Form at https://secure.suu.edu/ss/admissions/forms/MastersApplication.html, or contact September Lutterman at lutterman@suu.edu or at (435)865-8383.
- District Sponsored/Cohort/Graduate 5000 level are registered through Distance Education at: http://www.suu.edu/scps/distance/k12.html. For registration issues and problems you can contact Martha Minnick at: minnick@suu.edu or toll free at: 1-888-874-2202; locally at (435)586-7850.
WebCT access and log in information can be obtained at: http://webct.suu.edu. For technical problems and errors with WebCT, visit: http://www.suu.edu/scps/help.html or contact the IMIC HelpDesk via e-mailed at: imic@suu.edu. or phone: (435)586-1994.
For testing arrangements the SUU Student Success Center can be contacted at (435)586-5419.
Pre-course development consultations are available by appointment with Karl Stevens. He can be contacted at (435)586-5481 or via email: stevens@suu.edu.
For instructional technology consultations and course development issues, contact the IMIC by e-mail or phone at: imic@suu.edu or (435)586-1994.
Assistance for digital projects and facilities not of SCPS courses and programs, the Faculty Center and the Idea Lab is available. Contact Karen Beddoes at beddoes@suu.edu or (435)865-8172 for more information.

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Last Update: Tuesday, June 14, 2005