Our mission is to support all faculty in the creation and development of courses using instructional technologies. Faculty needing support and assistance are encouraged to contact us either by email, phone or face to face.
After Hours Support::We have a variety of printable documents, web links, peer forums, and video presentations that may help you with your development and course management questions.
Feel free to browse our Info Depot, for weblinks, support documentation, and "how to" presentations. Our Peer Forum, is a location for Faculty to submit a technical issue and discuss solutions with each other. There is also a Connect Pro internet meeting room where Faculty can use text chat, audio and webcam communication to share ideas and solutions 365/24-7. No username or password is needed, sign in as a guest.
FAQ::Breeze sections are "real-time" internet courses where you and your instructor meet in a Adobe Connect Pro internet video conference room. The only difference between this type of section and a face-to-face section is the locations of you, your instructor and classmates. Breeze sections are only accessible by students through the eLearning system. As a student there are computer requirements and peripherals needed to even attend. Such as a DSL or Broadband internet connection (+150kpbs minimum dedicated line), webcam, audio headset, and microphone. In some cases a separate phone line may be needed to eliminate audio lag time. Read our Connect Pro System Requirements info (for PC, Mac)or contact the IMIC for more details.
The eLearning [Teach] server is where courses are taught from and where students access what is offered during the current semester. Access the eLearning [Teach] server.
Students can also access this server from the SUU Current Students home page on the menu of links located on the left of the page.
This link is to a Step by Step guide in accessing eLearning guide.
Students can get assistance in obtaining their username and password by clicking on the "Find your Username" link on the eLearning login page.
The usernames and passwords are the same that the students use in the computer labs to access the campus network. If a student doesn't know his/her username, there is a link on the eLearning home page where a student can lookup their username. There also is a link on the eLearning home page where a student can change it.
Have you registered recently? It will take the system 24 hours from the time you are registered to update your information into the system. Information is updated from the Registrar’s Office every morning.
Check with the Registrar. If you are in their records, your eLearning account should be activated the next day.
Occasionally, students are not correctly added to the eLearning system. In this case, we need your Student ID Number and what courses you are registered for. We will give this information to our eLearning Administrator and they will manually enter you into the system. We will notify you when they do.
Courses are hosted on either of two eLearning system servers.
The DevServer is the eLearning Development server where faculty develop and update courses for the following semester. Students do not have access to this server or its courses. Access the eLearning DevServer.
The eLearning Teaching server is where courses are taught from and where students access what is offered during the current semester. Access the eLearning [Teach] server.
Your username and password are the same as your Groupwise login username and password
You may have a spyware issue. The IMIC suggests that you download and install one of the following free products:
After installation, download the definition updates through the application. Be sure to delete all "data miners" found by these applications. Perform this action once a week.
If you are using Internet Explorer and this is happening, it is recommended that you use another Web browser. Optional free web browsers:
Click on the link-"Find your username." If your username and password have not changed, be sure that you are entering your username in a "lowercase" format and that you are not using spaces or dashes in your password.-Remember the eLearning Log in is "case sensitive."
If you have recently registered for the course, your access will be made available 24 hours after you have been entered into the Student Information System by the Registrar's office. We recommend that you contact the Registrar's office to find out the status of your application.
If you have had access recently, it maybe that your access to your courses have ended for the semester. It is recommended that you contact your instructor.
Click on the "Browser Check" button found on the eLearning login page to see if your web browser is compatible. You could also review the System Requirements page for clarification.
*Please Note: The latest browsers may not be recognized by eLearning. This usually is remedied as system updates come from the eLearning manufacturer.*
By default, Internet Explorer is set to offer the option to debug scripts that may contain errors. This may cause you to see a runtime error box when you try to Log in to WebCT.
To fix this problem, open Internet Explorer and follow these steps:
Faculty are asked to submit a "Request an eLearning Course Shell." This will notify the eLearning Administrators to create the course shell, apply the custom header and instructor information footer. It is recommended that you communicate with the IMIC especially if you have never used eLearning at SUU before.
Students can access their WebCT courses beginning on the first day of the semester. In order to have students uploaded into courses, the courses need to have been registered through the "Confirm eLearning Course" form.
Every semester faculty are asked to fill out the "Confirm eLearning Course" before the term begins for each course. This form submits information that is used to populate the course with registered students.
You can go to the "Confirmed WebCT Courses for..." to see what has been submitted.
For the first three weeks of a semester, adds/drops are processed every hour at the top of the hour. So if someone registers for a class at 3:01pm, they won't get added until 4:00pm. After the first three weeks, adds/drops from the previous day are automatically processed every morning from updates received from Banner. It is the responsibility of the instructor to remove/drop students from his/her course(s). However, if an instructor has a Status column in their gradebook, then it is updated with an "E" for enrolled and a "D" for dropped.
Student access is removed the day after final grades are due. However, it is the responsibility of the instructor to remove students and their data from their course(s) at the end of each semester.
Students are populated after the Confirm eLearning Course form has been submitted. It is not recommended for faculty to add students separately from the population process, this could create issues for students as the population script is activated. Contact the IMIC for assistance with this function.
Teaching Assistants (TA) need to receive an orientation on eLearning by the IMIC prior to access. Please contact the IMIC to add and orient your TA.
There are various access roles within the eLearning system. Please consult the IMIC with your unique need to ensure that the right access is given.
To support educators in the development of Online and OnCampus Supplemental courses.
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