| / SUBNET Access \ |
| Downloads: |
|  |
| Handy "How
To" Handouts: |
| WebCT |
| Breeze |
| Acrobat
/ PDF files |
| Issues & Topics |
Student HelpDesk
Frequently Asked Questions:
For other questions please contact the IMIC by email or
call us at (435) 586-1994.
- When I go to the WebCT home page, it doesn’t
load right and I can’t Log in.
- I can see the WebCT homepage, but I cannot
seem to Log in, nothing happens.
- If you are using Internet Explorer and this is happening, it
is recommended that you use another Web browser. Optional free
web browsers:
- Netscape
- Firefox
- Opera
- Safari (Mac Only)
- When I Log in, I get a prompt that tells
me my username or password is invalid.
- Click on the link-"Find your username." If your username
and password have not changed, be sure that you are entering your
username in a "lowercase" format and that you are not
using spaces or dashes in your password.-Remember the WebCT Log
in is "case sensitive."
- If you have recently registered for the course, your access will
be made available 24 hours after you have been entered into the
Student Information System by the Registrar's office. We recommend
that you contact the Registrar's office to find out the status
of your application.
- If you have had access recently, it maybe that your access to
your courses have ended for the semester. It is recommended that
you contact your instructor.
- What browsers are compatible with WebCT?
- Netscapse 7.0 or higher
- Internet Explorer 5.5 SP 2, Internet Explorer 6.0 or higher
- AOL 7.0 or 8.0. Users using other versions of AOL may connect
to the internet using AOL, but then must run a separate browser
(Netscape or IE)
- When using Internet Explorer, I get a Runtime
Error when I log into WebCT.
- By default, Internet Explorer is set to offer the option to debug
scripts that may contain errors. This may cause you to see a runtime
error box when you try to Log in to WebCT.
- To fix this problem, open Internet Explorer and follow these
steps:
- Select Tools.
- Click on Internet Options.
- Select the Advanced tab Check
- Disable script debugging
- Click Apply
- Click OK to finish.
- How do students access their internet courses?
- Instructions that explain the login process for students can
be found here.
- What is my username and password? (for students)
- You can find your account information here.
- If you are a student at SUU, your username is the same as the
one you use to login to the campus computers. Otherwise,
it is usually your first and last name together all in lowercase.
For example, Tom Smith becomes tomsmith. Your default password
should be your birthdate in MMDDYY. If it is not, you can change
it here.
- If you still are unable to login, contact the IMIC for assistance.
- Why do some or all of my courses not show
up when I log into WebCT?
- Have you registered recently? It will take the system 24 hours
from the time you are registered to update your information into
the system. Information is updated from the Registrar’s Office
every morning.
- Check with the Registrar. If you are in their records, your WebCT
account should be activated the next day.
- Occasionally, students are not correctly added to the WebCT system.
In this case, we need your Student ID Number and what courses you
are registered for. We will give this information to our Network
Administrator and he will manually enter you into the system. We
will notify you when he does.
- I am taking a Breeze section. What is it
and how do I access it?
- Breeze courses are "real-time" internet courses where
you and your instructor meet in a virtual classroom. The only difference
between this type of section and a face-to-face section is the
locations of you, your instructor and classmates. As a student
there are computer requirements and periphrials needed to even
attend. Such as a DSL or Broadband internet connection (+150kpbs
minimum dedicated line), webcam, audio headset, and microphone.
In some cases a seperate phone line may be needed to eliminate
audio lag time. Read our Breeze System Requirements info (for PC, Mac)
or contact the IMIC HelpDesk for more details.
- Breeze sections are accessed via WebCT.
You will have a WebCT course account where you will be able to have
a hyperlink to the live internet meeting and a repository of out
of class information and documentation, means of communication with
the instructor out-side of class.
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