Purchasing Office

SUU Amazon Business Prime

Business Customer Support


Common Support Questions

Contact Business Customer Support: CLICK HERE

  • Provides end users the option to call, email, or live chat. Please use this method of contact for anything relating to an order, transaction, charge, or shipment.

Cancel an Individual Prime Membership:

  • Your Account > Manage My Prime Membership > End Membership
  • The end user must follow the steps to receive a pro-rated refund

Request a Tax Exemption Refund:

  • Your Orders > Locate Order > Contact Seller > Request refund through email
  • Additional tax queries can be emailed to tax-exempt@amazon.com


The Amazon Business Customer Service team can be reached Monday through Sunday from 8am to 12am Eastern time at (888) 281-3847 or at www.amazon.com/gp/help/contact-us