SUU Amazon Business Prime
- Effective Date October 09, 2019
- SUU Amazon Business Prime Membership FAQ
- SUU Amazon Business Account Registration
- FOR BUSINESS PURPOSES ONLY, NOT AUTHORIZED FOR PERSONAL USE
- Use of the SUU centralized account is subject to all SUU policies and procedures
- It is unlawful and a violation of University policy to make personal purchases using SUU's tax exempt status
- P-cards are the only authorized method of payment on the SUU centralized account
- Per University Email Policy 5.58, departmental emails are not to be used for personal use
Business Customer Support
- Dedicated U.S. based Business Customer Support can be reached a number of ways including email, chat and phone (888-281-3847).
Common Support Questions
Contact Business Customer Support:
- Provides end users the option to call, email, or live chat. Please use this method of contact for anything relating to an order, transaction, charge, or shipment.
Cancel an Individual Prime Membership:
- Your Account > Manage My Prime Membership > End Membership
- The end user must follow the steps to receive a pro-rated refund
Request a Tax Exemption Refund:
- Your Orders > Locate Order > Contact Seller > Request refund through email
- Additional tax queries can be emailed to tax-exempt@amazon.com
How-To Videos
Video: Add an individual to your Amazon Business account
Video: Removing an individual from your Amazon Business account
Video: Download a list of people with their invitation status
Video: Download a 12 month order report
Video: Enable enhanced data on p-card transactions
Video: Setting up an approvals workflow
Video: Block sellers not participating in our tax exemption program
Video: Adding policies around debarred sellers and sellers not participating in tax exemption
The Amazon Business Customer Service team can be reached Monday through Sunday from 8am to 12am Eastern time at (888) 281-3847 or at www.amazon.com/gp/help/contact-us