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Manufacturing and Aviation Systems Management

This intensive certificate program in systems-based operational approaches is tailored to the professional manager who is committed to continuous improvement, which can be applied across government, healthcare, education and industry. You will gain a deep understanding of how differences between systems-focused organizational models and traditional top-down organizational models (typically found in "business-as-usual" management and leadership practices) affect organizational performance and productivity.

We will begin our journey with an exploration of the evolving history of Quality Management practices, including Total Quality Management, Zero-Defect methods, Six Sigma Quality, Operational Excellence and Lean Management. Having done this, we will analyze and synthesize the ideas of various systems thinkers and apply this conceptual knowledge to address practical managerial dilemmas. In this endeavor, participants will engage in collaborative project-based learning exercises that are focused on developing strategies for building trust among teams operating within physical as well as virtual spaces within different departments, divisions and teams both within and across organizations.

The Manufacturing and Aviation Systems Management certificate runs Sept. 8 through Dec. 17, 2021. Registration closes on September 3, 2021 at midnight (MT).

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Manufacturing and Aviation Systems Management Course Work

This course includes reflections, modules learning blocks, discussion forums and group projects.

Courses required to earn this certificate:

  1. Strategic Thinking and Lean Management
  2. Quality Innovation and Systems Thinking

Expected learning outcomes for certificate include:

  • Analyze and compare the differences between systems-focused organizational models and traditional top-down organizational models (typically found in "business-as-usual" management and leadership practices).
  • Develop an understanding of the skills for managing interdependent actions of different parts within an organization.
  • Develop a conceptual understanding of the evolving history of Quality Management practices, including Total Quality Management, Zero-Defect methods, Six Sigma Quality, Operational Excellence, and Lean Management.
  • Analyze and compare the difference between "common cause" and "special cause" sources of variation affecting organization performance.
  • Apply conceptual knowledge developed through the completion of several collaborative project-based learning exercises.
  • Develop systems-based operational approaches to analyze continuous improvement strategies that can be applied across government, healthcare, education and industry.
  • Develop strategies for building trust among teams operating within physical as well as virtual spaces within different departments, divisions and teams within an organization.
  • Analyze and synthesize the ideas of various systems thinkers and apply their conceptual knowledge to address practical managerial dilemmas.
  • Assess personal and professional knowledge gained from the course.