Counseling and Psychological Services Rights and Responsibilities

The following is a copy of the Rights and Responsibilities that clients will sign when they begin services at CAPS.

Welcome to Southern Utah University’s Counseling and Psychological Services (CAPS). Please read the following information carefully and feel free to ask any questions.


Eligibility:  Students who are currently enrolled at Southern Utah University are eligible for services.

Services:  During the Initial appointment, you will meet with a counselor to discuss counseling options that may include individual, group, couples counseling, or a community referral.  Due to the demand for services, CAPS will offer 5 individual counseling sessions, with a 30-lifetime total, couples’ sessions are offered at 12 session lifetime total.  Exceptions will be reviewed on a case-by-case basis by our clinical team.  There are no limits for group services.

Confidentiality:  It is the policy of CAPS that all information discussed with a counselor is confidential.  Written, telephone, or personal inquiries about you will not be acknowledged.  No information about you can be released to anyone other than you without your written permission.  An exception to this policy may arise in situations of child abuse or neglect; abuse or neglect of a vulnerable adult (an elder adult or a physically or mentally impaired adult); or where there is a clear and immediate danger to yourself or others.  Please discuss any questions with your counselor.  Email is not a secure medium so any correspondence you may have with CAPS or your counselor via e-mail cannot be guaranteed to remain confidential.

Respect:  The counselor and CAPS respects you and will convey this respect by keeping appointments or contacting you to reschedule if necessary, giving you complete attention during sessions, minimizing interruptions during session, and providing quality counseling.  You have the right to receive professional services within your personal belief and value system.  You also have the right to participate in developing your individual treatment plan or to request alternative treatment.


Initial Visit:  Once you are assigned to a counselor, CAPS staff will make three (3) attempts to contact you to arrange an initial appointment. After the third attempt to contact you, without hearing back from you, a letter will be sent to you requesting that you contact us within 1-week (7) days. If we do not hear back from you within 1-week (7) days, your file will be closed. 

Participation & Appointments:  Your active participation in therapy is necessary in order to make progress. Appointments generally take place every 12-14 days.  Appointments last 40-45 minutes.  Arriving on time will allow you to take full advantage of your session.  If you are more than 15 minutes late to your appointment, you will need to reschedule.  *Please turn off cell phones during appointments.

CCAPS: The CCAPS is a set of questions designed to help your counselor track your progress in counseling.  The CCAPS is first administered when you fill out initial paperwork and again prior to every appointment.

Taping:  We often tape client sessions at CAPS.  This is done primarily to facilitate the supervision of clinicians in training and secondarily as a way for staff to consult with one another.  Only professional CAPS personnel are permitted to view taped sessions.

Fees:  There is no charge for counseling appointments.  Please be aware that a $25.00 fee will be charged for a missed Initial appointment, your file will be closed and this fee must be paid before scheduling another appointment. A $10.00 fee will be charged for missed counseling sessions and  group appointments.  A $25.00, PER HOUR fee, will be charged for a missed Assessment appointment.  A missed appointment occurs when a student No-shows, cancels or reschedules, with less than 24 hours’ notice or arrives 15 minutes late for an appointment.  After 3 No-shows, cancellations, or rescheduling your file will be closed,  and may result in limited access to our services, including group and biofeedback, and may be grounds for discontinuing treatment at CAPS.  In the event of a fee, a hold will be placed on your university account, which will be visible to other departments.  Fees can be paid in cash at CAPS; any other method of payment must be made at the cashier (bring the receipt back to CAPS to release the hold).

No-show policy:  If you miss a regular appointment without calling in advance, you are responsible to either reschedule or to inform CAPS that you are no longer interested in services.  If you do not contact CAPS within 30 days of your last attended appointment, your file will be closed.  If you No-show your first Initial appointment, we will understand that you are no longer interested in services and your file will be closed.  You are welcome to reinitiate services at any time.

Feedback/Change of Counselor:  CAPS is interested in your feedback.  If you are not satisfied with your counseling, experience or would like to be assigned a new counselor, please discuss this first with your current assigned counselor.

Urgent Consultation Services:  Urgent services are to address acute mental health needs, these needs included: Suicidal ideation, intent to take your life, intent to harm or take someone else’s life, inability to keep yourself safe, a recently experienced  assault, sexual or otherwise, you are experiencing hallucinations or psychotic symptoms, or you believe that your life is in danger.  If you need urgent services during CAPS business hours (9:00 AM to 4:00 PM) you are encouraged to speak to the front desk (435.865.8621) and arrange an urgent consultation. If CAPS is not open, please call 911, SUU Campus Police at 586-1911 or go to the nearest emergency room. If you are outside of Iron County we ask that you seek immediate services from your local law enforcement or go to the nearest hospital.


Court Ordered Treatment: CAPS does not assess, write letters or make recommendations to a court. This includes but is not limited to anger management, drug and alcohol assessment, etc. The courts are able to provide community resources to accomplish these requirements.

Release of Records: Records will ONLY be released to individual providers or government agencies, CAPS does not release records to individuals. Once a Release of Records is signed it will take up to 12 weeks to gather and release records. 

Support Animals: In accordance with APA guidelines and best practice models CAPS is unable to assess, write letters or make recommendations for emotional support animals.